DISCOVERY INC.
Experience Strategy
Reinventing a holiday tradition
In a nutshell:
Ask: Create a new way for Discovery Inc. employees to celebrate Lunar New Year.
Problem: Despite Lunar New Year being a family-oriented holiday, most employees can’t take time off for travel to celebrate with extended family.
Solution: Notes of personal sentiment that travel to long-distance loved ones.
Background
During my employment with Discovery Inc., I served as a Diversity & Inclusion Leader for employee resource groups. In my role, I led a team that launched campaigns and programs to engage Discovery's global network of employees with cultural diversity.
Situation
As a brand that champions diversity, Discovery celebrates holidays from different cultures, including Lunar New Year. But having Chinese buffets and dragon dances every year became tired methods of celebrating the holiday. Discovery wanted an authentic way to display the values behind Lunar New Year.
Learnings
We interviewed employees who celebrate Lunar New Year and discovered a few key takeaways:
1. An important tradition of Lunar New Year is to gather with extended family.
2. More than half of Discovery’s Asian American employees have a family member who lives in Asia.
3. It takes two vacation days on flights alone to visit Asia, but the average employee receives 10 vacation days per year.
Bottom line: This lack of time to meet with extended family keeps most employees from celebrating Lunar New Year.
Opportunity
We can’t fight time, but we can break down the barriers of distance. Reconnect employees with loved ones they can’t physically be with on Lunar New Year.
CONCEPT
A small gesture that travels a long way.
How we did it
We created a form of communication that is cheaper than flights, but more valuable than a “Happy New Year” text. I designed a line of 12 Chinese zodiac postcards, each one with its own unique illustration and color scheme. This gave employees the ability to personalize messages according to each recipient’s zodiac.
Our team distributed 1,500 postcards to Discovery offices in four major cities:
We installed a birth chart at each location to help employees determine which Chinese zodiacs belong to their friends and family members.
On Lunar New Year day, postcards were displayed for free grabs. By the end of the event, more than 300 employees from four offices across three continents used them to mail their new year wishes.
Final Thoughts
This project, along with many other ones during my time with Discovery developed my love for articulating problems and for crafting solutions to impact a brand. This eventually led me to VCU Brandcenter, where I studied brand strategy to impact more brands in need of creative solutions.
Party Planning Committee
Vivian Chang (ACA Co-Chair)
Cydny Henry (Lifeworks & Inclusion Coordinator)
Kimberly Dyleuth (New York Correspondent)
Chau Hoang (Los Angeles Correspondent)
Victoria Alvarez (London Correspondent)
My Role
Experience strategy
Campaign launch
Graphic design
Event coordination